Returns & Exchanges

Exchanges 

I wish to exchange the products. What should I do? 

1. Email us your name and order number within 14 days from receipt of delivery to anzen@gmail.com.
2. The product must be untampered and is in resalable condition with its original packaging. 
3. Exchanging for product of the same or higher value.

Our Customer Care team will get back to you as soon as possible on the next steps to take.

Returns

I received damaged / defective products. What should I do?

We are so sorry if you have received damaged/defective products. Follow the steps below.

1. Email us your name and order number within 14 days from receipt of delivery to anzen@gmail.com.
2. Photos of the defect(s)***
3. Short explanation of product defects.

Our Customer Care team will get back to you as soon as possible on the next steps to take.