换货/退货政策
Exchanges
I wish to exchange the products. What should I do?
- Email us your name and order number within 14 days from receipt of delivery to anzen@gmail.com.
- The product must be untampered and is in resalable condition with its original packaging.
- Exchanging for product of the same or higher value.
Our Customer Care team will get back to you as soon as possible on the next steps to take.
Returns
I received damaged / defective products. What should I do?
We are so sorry if you have received damaged/defective products. Follow the steps below.
- Email us your name and order number within 14 days from receipt of delivery to anzen@gmail.com.
- Photos of the defect(s)***
- Short explanation of product defects.
Our Customer Care team will get back to you as soon as possible on the next steps to take.
